Question 1

Do I need an account to order?

Accepted Answer

No. You can check out as a guest, but a free account saves your addresses, stores your invoices and lets you reorder in two taps.

Question 2

What is the minimum order?

Accepted Answer

There is no minimum order value. Free delivery starts at £250 ex VAT to UK mainland addresses.

Question 3

How quickly will my order arrive?

Accepted Answer

Orders placed before 3pm Monday to Friday are picked the same day. Standard delivery is 2–3 working days; next working day before 12pm is available at checkout.

Question 4

Which areas do you deliver to?

Accepted Answer

England, Wales and mainland Scotland. Highlands, islands and Northern Ireland are quoted separately — contact the trade team.

Question 5

How is VAT handled?

Accepted Answer

Every product shows its VAT rate. Confectionery, crisps and soft drinks are standard-rated at 20%; most biscuits, cakes and grocery staples are zero-rated. A full VAT invoice is issued with every order.

Question 6

How can I pay?

Accepted Answer

There is no online payment on this website. You place your order online and it is created as pending — we then contact you by email or phone to confirm the order and arrange payment, including cash on delivery.

Question 7

Can I collect my order?

Accepted Answer

Yes. Choose collection at checkout and we will confirm your collection slot by email.

Question 8

What if a product arrives damaged?

Accepted Answer

Tell us within 48 hours with a photo and we will credit or replace the case on your next delivery.

Frequently asked questions